Last Updated: May 2026

The website www.melexpo.com is operated by Melexpo LLC ("we," "us," or "our"). When you visit our store or make a purchase, we gather, use, disclose, and safeguard your personal information as described in this Privacy Policy.

Section 1: Data We Gather

We gather data that you provide us directly as well as data that is automatically gathered when you visit our website.

Details you supply: Full name, shipping and billing address. Phone number and email address. Payment details (securely processed — card information is not stored). Order history and correspondence logs. Login information for your account (if you create one).

Data gathered automatically: IP address and browser type. Time spent and pages viewed on our website. Operating system and device type. Search terms and referring URLs. Tracking technologies and cookies (see Section 7).

Section 2: How Your Data Is Used

We utilize the data we gather to handle and complete your orders, provide tracking details, shipping updates, and order confirmations, address your inquiries, requests, and customer service needs, handle warranty claims, returns, and refunds, prevent fraud and ensure our website is secure, enhance our services, products, and website, send promotional emails only with your permission — you can opt out at any time, and respect our legal obligations.

Section 3: Consent

You give us permission to collect and use your personal information when you provide it to complete a transaction, place an order, schedule delivery, or handle a return. You can contact us at contact@melexpo.com or +1 (740) 615-4827 at any time to revoke your consent. Please be aware that withdrawing consent may limit certain services we can offer you.

Section 4: Information Sharing

Your personal information is never traded, sold, or rented to third parties. We may share your data only with service providers such as payment processors (Stripe, PayPal), shipping carriers (UPS, FedEx, USPS), and email service providers — only as needed to complete your order. We may also share data if mandated by law, a court ruling, or a government agency, in the event of a business transfer if Melexpo LLC is acquired or merged, or for fraud prevention to protect our rights and stop dishonest transactions.

Section 5: Payment Security

Every transaction is handled by secure, PCI-DSS compliant payment gateways. Your full credit card number is never stored on our servers. Payment data is encrypted using SSL technology and AES-256 encryption standards. We accept Visa, Mastercard, American Express, PayPal, Stripe, Google Pay, and Apple Pay.

Section 6: Data Retention

We keep your personal data for as long as necessary to maintain your order history and account, comply with legal and tax obligations (typically seven years), and resolve disputes and uphold our contracts. You may request deletion of your personal data at any time by emailing contact@melexpo.com. Subject to legal retention requirements, your request will be processed within 30 days.

Section 7: Tracking Technologies & Cookies

To improve your experience, we use cookies and related tracking technologies including essential cookies required for the website to function (login sessions, shopping cart), analytics cookies that help us understand how visitors use our site (Google Analytics), marketing cookies used to display relevant ads (Microsoft Advertising / Bing Ads, Google Ads), and preference cookies that remember your settings. You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Section 8: Third-Party Services

Our website uses the following third-party services, each governed by its own privacy policy: Google Analytics for website traffic analysis, Microsoft Advertising (Bing Ads) for advertising and retargeting, Stripe and PayPal for payment processing, and WooCommerce / WordPress as our e-commerce platform. We recommend reviewing the privacy policies of these third-party providers.

Section 9: Your Rights

As a customer, you have the right to access a copy of the personal data we hold about you, request correction of inaccurate or incomplete data, request removal of your personal information ("right to be forgotten"), unsubscribe from marketing emails at any time via the unsubscribe link, and request your data in a portable format. To exercise any of these rights, contact us at contact@melexpo.com.

Section 10: Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will remove it.

Section 11: Security

We use industry-standard security measures to protect your personal data, including SSL encryption on all pages, AES-256 encryption for data storage, PCI-DSS compliant payment processing, and regular security monitoring and audits. While no method of data transmission over the internet is 100% secure, we are committed to protecting your data using industry best practices.

Section 12: External Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Section 13: Changes to This Policy

This privacy policy may be updated periodically. The "Last Updated" date at the top of this page will reflect any changes. We encourage you to review this policy regularly. Continued use of our website after any modification constitutes your acceptance of the updated policy.

Section 14: Contact Us

If you have any questions, concerns, or requests about this privacy policy, please reach out to us:

Address: 7109 Holderman St, Lewis Center, OH 43035, United States
Phone: +1 (740) 615-4827
Email: contact@melexpo.com

Business Hours:
Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed